Refund policy

Returns & Exchanges

At SOX, we stand behind the quality of every pair. If you're not completely satisfied, we're here to make it right.

Return Window You may request a return or exchange within 14 days of receiving your order.

Eligibility Requirements To be eligible for a return, items must be

Unworn, unwashed, and in original condition
In original packaging with tags attached
Free from odors, stains, or signs of use
Socks that have been worn or washed cannot be returned for hygiene reasons.

How to Request a Return

Contact us at sox123.eg@gmail.com or via WhatsApp at +201279239995 within 14 days of delivery.
Share your order number and reason for return.
We'll confirm eligibility and arrange pickup or drop-off instructions.
Cash on Delivery Orders For COD orders, refunds are issued as store credit or bank transfer — whichever you prefer. Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Non-Returnable Items

Items marked as final sale
Gift cards
Items returned outside the 14-day window
Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 48 hours of delivery with a photo. We'll send a replacement at no extra cost.